Refund policy

REFUND, RETURN AND EXCHANGE POLICIES 

At Smoky Hazel, our primary goal is your satisfaction with every purchase. If, for any reason, you are not content with your purchase or encounter any issues, we offer a straightforward return or exchange process. 

RETURN PROCESS 

To initiate a return, follow these steps: 
  • Contact us at info@smokyhazelspice.com within 30 days of receiving your item, stating the reason for return and providing photos if possible. 
  • Our team will review your request, determining its eligibility. 
  • Upon approval, we'll provide a return shipping label and instructions. 
  • Returns will need to be sent to the following address: 39 Advance Road, Toronto ON M8Z 2S6, Canada 
  • Please note, items sent without a return request will not be accepted. 

EXCHANGE PROCESS 

For an exchange, follow these steps: 

  • Contact us at info@smokyhazelspice.com within 30 days of receiving your item, explaining the reason for the exchange and providing photos if possible. 
  • Our team will review your request, determining its eligibility. 
  • If approved, we'll provide a return shipping label and instructions. Once we receive your package, we'll process the exchange and dispatch the new item(s). 
  • Items sent without an exchange request will not be accepted.  

RETURN AND EXCHANGE ELIGIBILITY 

To qualify for a return or exchange, the item must: 

  • Be in the same condition as received. 
  • Be unworn or unused. 
  • Have tags and packaging intact. 
  • Include a receipt or proof of purchase. 

DAMAGED ITEMS POLICY 

In the unfortunate event that your item arrives damaged: 

  • Contact us at info@smokyhazelspice.com within 7 days of receiving the damaged item. 
  • Include photos of the damaged item and packaging in your email. 
  • Our team will review your claim and determine eligibility for a replacement or refund. 

REFUNDS 

Upon receiving and inspecting your return, we'll notify you of the approval or rejection of your refund via email. If approved, the refund will be processed, automatically applying to your original payment method within a specified timeframe. 

For any inquiries or assistance with returns or exchanges, contact us at info@smokyhazelspice.com.